Emptying your browser data is the solution in 99 % of all cases.
If that doesn't work, please contact our support and answer the following questions so that we can help you as quickly and efficiently as possible:
- What exactly is happening? The more we know, the better we can help you ;-)
- On which page (URL/link) do you have this problem?
- Is there an error message? Can you possibly send us a screenshot?
- On which device and with which operating system does the problem occur?
- Does the problem occur on another device as well?
- Does the problem occur in another browser as well?
- Does the problem occur outside your network/WLAN, e.g. via LTE?
Thank you very much for your help!